Shipping Policy
Shipping and Delivery
At Ausvane, we strive to deliver your order as quickly and accurately as possible. Below you will find all the information regarding our shipping and delivery process.
Processing Time
Orders are processed within 1 to 3 working days. Once your order has been shipped, you will receive a confirmation email with tracking details.
Delivery Time
The average delivery time is 3 to 14 working days, depending on your location. Please note that delivery times may vary during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our international supplier. As a result, customs fees may apply depending on the country of delivery.
Shipping Costs
Shipping costs are calculated at checkout and depend on the destination, weight, and selected shipping method.
Responsibility for Shipping
If tracking information shows that the package has been delivered, responsibility lies with the customer.
Sustainable Returns Approach
To reduce unnecessary returns and minimize environmental impact, we aim to limit avoidable shipping and transportation.
Returns generate additional CO₂ emissions and waste. Therefore, in certain cases, instead of requesting a return, we may offer:
- partial refunds
- store credit
- cashback
- or another suitable solution
This allows us to resolve issues quickly and sustainably while ensuring customer satisfaction.
By placing an order with Ausvane, you agree that alternative solutions may be offered as an environmentally friendly option instead of returning the product. This does not affect your statutory rights where applicable.
Please ensure your shipping address is correct. Any errors must be reported within 24 hours of placing your order.
If you have any questions regarding shipping, please contact us at: